The
reason is simply because the power of social media. Thanks to thought leaders like Mark
Zuckerberg, the owner of Facebook, the whole way that we perceive salespeople and marketing tactics,
is changing at a rapid pace. Plus now we have a way to stay connected and
engaged with our clients/prospects in a seemingly real way. It’s every
salesperson’s goal to be the first person your past clients think of when they
are ready to buy your product and services again.
Social is Visual
We are
becoming more visually stimulated individuals. We want to look at content with
infographics. We want to look at facebook posts with pictures. Every multimedia stimulation will interest us more.
Is Email Effective?
Email is no longer
considered one of the highest influential ways to market. The truth is, that
the average email open rate is only 12% daily. Most of it gets directed automatically into the spam bin, and only 7% of direct-mailers
actually show a positive ROI.
Even
traditional media is becoming less and less influential, only 16% of all TV and Radio marketing campaigns yield a positive
ROI.
Steps to close more deals to social media marketing
Step 1: Listen to your audience.
How do
you listen to your audience with out physically talking to them? The best way
to listen to your audience, without having to pick up phone and have a
conversation with them, or without having to really get to know them better is
to stalk them online. Take a look at their Facebook page. Take a look at their
Twitter, their LinkedIn page, find out the things that they’re saying. Look at what they interested in, read their posts, look at their pictures and familiarize yourself with their
online character.
This gives you instant ammo
to start a conversation that they also want to have. With a little finesse, you
will have them telling you what you need to hear in order to close the deal.
Step 2: Connect and engage with your audience.
We all
know that it takes seven touches in order to influence an individual and for
them to become familiar with you. We also know that people buy from people they
know like and trust. With these things in mind the easiest, fastest, and most
influential way to accomplish the seven touches you need, can be done easily
via social media.
The first touch comes from
the prospect seeing your post.
The second touch comes
from when they like or comment on your post.
The third touch comes from
you by tagging them in your response comment.
The fourth touch is a
gimme, everyone likes to see their name written and hear it spoken.
The fifth is when almost
all SM sites automatically send an email when you mention them.
The sixth and seventh are
when you keep the conversation going by keeping the comments.
Step 3: Question the confession
A true
closer is waiting for the prospect to talk about the bad. Many times we are on
sales calls and listening but to only the good things. People want to know about the good things, but they always thinking whats the bad thing as well. If things were good, you would not be talking. You poke around and ask
the hard questions. The ones that make them uncomfortable and realize they need
improvement. Then once they tell you what that pain is, you tell them you can
make that pain go away. Easy, simple and a lot less words and energy.

I'm not really sure if stalking the customer is one of the best way to listen to them.. I believe there must be some other ways that marketers could do to listen to customers properly.. Don't you think it is too time consuming for marketers to stalk all of the customers one by one? haha
ReplyDeleteYes very interesting indeed, but i'm also curious, as John was saying how much time/energy does it takes to "stalk" you customers, just imagine how many people are using the internet, choosing the demographics as well, there should be some kind of technology for this?
ReplyDeleteThis is my content, I wrote it for Jeff Bullas dot com look at the web address on the info graphic. Please at least leave a link on your site for me. www.HardcoreCloser.com
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